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uk 89 takes a straightforward approach to your personal data: we collect what we need to run your account, keep it secure, and give you clear routes to review or question anything we hold. Access to our platform and the rights described here depend on your local law and the eligible regions we serve.
This policy sets out what information uk 89 collects when you open an account, browse the lobby or complete a wallet transaction, and how we use that information. When you create an account, we collect the details you enter at registration — your name, contact information and, where required by our account verification process, identity documents. When you fund your account using Nagad, Rocket or Upay, our payment processing layer records the transaction reference and wallet identifier linked to your account; we do not store full wallet credentials on our servers. We also collect technical data generated automatically when you visit the site — device type, browser version, pages visited and session duration. This helps us maintain the lobby experience and identify issues on mobile devices quickly. We use the information we hold to process account activity, respond to support requests, detect irregular patterns on your account and meet any record-keeping obligations that apply in the eligible regions where we operate. We do not sell your personal data to third parties. Data is retained for as long as your account remains open and for any additional period required by applicable obligations. Where permitted by local law, you can request that we delete or restrict certain records — see the Rights and Support sections below for how to reach us.
Not every part of your experience with uk 89 falls under a single policy document. This section maps what this privacy policy does and does not govern, so you know exactly where to look for answers about how your data is handled in each area.
Covered fully. Login credentials, session tokens and account verification records are governed by this policy. We control how this data is stored and who within our operations can access it.
Partially covered. We record the transaction reference and wallet type — Nagad, Rocket or Upay — but the payment processor's own privacy terms also apply to how the wallet network handles your payment data on their side.
Covered for behavioural data only. Pages you visit, games you open and filters you use generate session data we hold. The game content itself is served by our studio partners; their server logs fall outside this policy.
Not covered. Links that take you away from uk 89 — payment network sites, external help resources — operate under those services' own privacy policies. We do not control or accept liability for external data practices.
You have concrete options when it comes to the data we hold on your account. Reviewing your records starts in the account settings area — your profile fields, registered wallet types such as Nagad or Rocket, and your transaction history are all visible there once you are signed in. If you spot a detail that is incorrect, you can update standard profile fields directly through the account edit screen; for identity documents already submitted for verification, send a correction request through our support channel with the relevant document so we can update the record manually. Beyond reviewing and correcting, you can ask us what categories of data we hold, request that we restrict processing in certain circumstances, or ask us to delete records where no active obligation requires us to keep them. These rights depend on local law and the eligible regions we serve, so the outcome of a request may vary. Every request is handled through our published contact routes — there is no separate privacy-only channel; use the same support path described in the Support section below.
Sign in and open the account settings screen to see your profile details, registered wallet type and transaction log.
Update standard profile fields directly in account settings. For identity documents, submit a correction request through our support channel with the updated document.
Contact us through our published support route to ask what we hold, request restriction or ask about deletion. We will confirm what is possible under applicable rules.
If a standard response does not resolve your concern, escalate through the same support channel and ask for the matter to be reviewed at a higher level within our team.
For any question about how we handle your data — review requests, correction requests or general policy queries — use one of the contact routes below. These are the published paths available on uk 89; we do not operate channels beyond what is listed here, so please avoid sending sensitive personal data through unofficial means.
Open the chat widget from any page on uk 89 while signed in. Describe your data or privacy query and our team will pick it up directly.
Send your privacy or data-related request to the support email address published in the Contact section of this site. Include your registered account identifier so we can locate your records.
Browse the Help section on uk 89 for written answers to common account and data questions. If your question is not covered, use live chat or email to submit it directly.
This section covers the operational side of our data handling — what we do technically to protect your information, how cookies work on the site, how long we keep records and who to contact when you need a change made.
Your account credentials are stored using standard hashing practices. We do not log raw passwords. Suspicious session activity — such as a login from a new device — may trigger a verification step visible in your account notification area.
uk 89 uses session cookies to keep you signed in and functional cookies to remember lobby preferences. Analytics cookies help us understand which pages need attention on mobile devices. You can adjust cookie settings through your browser; disabling functional cookies may affect how the lobby loads.
Account records are kept while your account is active and for any period required by applicable obligations in the eligible regions we serve. Transaction references — including those tied to Nagad, Rocket and Upay wallets — are kept for the minimum period our obligations require.
To request a data change, correction or deletion, contact us through the support routes listed above. We will confirm receipt and let you know what action is possible under the rules that apply to your account region.
These answers cover the questions we hear most often about data, account records and your rights. If your question is not here, use the live chat or email route listed in the Support section.
We collect the details you enter at registration — name, contact information and, where our verification process requires it, identity documents. We also collect technical session data such as device type and browser version automatically when you visit the site.
We store the transaction reference and wallet type linked to each payment. We do not store your full wallet credentials or PIN on our servers. The payment network — Nagad, Rocket or Upay — handles credential security on their side under their own terms.
Yes. Sign in and open the account settings screen to see your profile fields, registered wallet type and transaction history. For a broader record of what categories of data we hold, contact us through the published support route and we will respond as permitted by applicable rules.
For standard profile fields, edit them directly in account settings. For identity documents or a deletion request, contact our support team via live chat or the published email address. Include your account identifier. We will confirm what is possible under local law and the eligible regions we serve.
We do not sell your personal data. We may share data with service providers who help us operate the platform — such as payment processors for Nagad, Rocket and Upay transactions — under agreements that restrict how they can use it. Third-party links that leave our site operate under those services' own policies.
Records are kept while your account is active and for any additional period required by applicable obligations in the eligible regions we serve. Transaction references tied to your wallet payments are held for the minimum period our obligations require. Contact support to ask about your specific account.